At Forever Grace Store, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help with easy returns and exchanges.

✅ Return Eligibility

You may request a return or exchange if:

  • The item is unused, unwashed, and in original packaging

  • You contact us within 7 days of receiving your order

  • The product is damaged, defective, or incorrect

🔄 How to Request a Return or Exchange

  1. Email us at support@forevergracestore.com or WhatsApp us at +92 307 6337644

  2. Include your order number, a brief description, and photos (if applicable)

  3. Our support team will confirm eligibility and guide you through the next steps

📦 Items Not Eligible for Return

  • Items on sale or clearance

  • Products damaged due to misuse or mishandling

  • Opened or used items (for hygiene-related products)

🔁 Exchange Process

If your item is eligible for exchange (e.g., wrong size, color, or item), we will:

  • Ship you the correct product after we receive the original item

  • Cover shipping only in cases of wrong or defective delivery

💸 Refunds

If a return is approved:

  • Refunds will be processed within 7–10 business days

  • Refunds are made via the original payment method

  • In case of Cash on Delivery (COD), we will refund via bank transfer or store credit

📬 Return Shipping

  • Customers are responsible for the return shipping cost, unless the product was incorrect or defective

  • We recommend using a trackable courier service

🤝 Need Help?

We’re here to assist you at every step.
Contact us at:
📧 support@forevergracestore.com
📞 +92 307 6337644